May 14, 2024
Written By. Angelique Blasa-Cheng
The COVID-19 pandemic has exposed the vulnerabilities of traditional business models and highlighted the urgent need for a more sustainable and resilient approach to management. As Philippine enterprises navigate the challenges of the post-pandemic world, exploring innovative frameworks that can help organizations thrive while contributing positively to society and the environment is crucial. One such framework is quantum management, which draws insights from the concepts of quantum physics such as entanglement, indeterminism and uncertainty, and superposition. Quantum management recognizes that organizations are complex, interconnected systems that require a holistic and adaptive approach to leadership. It emphasizes embracing uncertainty, fostering innovation, and nurturing stakeholder relationships. By adopting quantum management principles, Philippine enterprises can enhance their resilience and competitiveness and become powerful agents of positive change in their communities.
At the heart of quantum management is the idea that the purpose of business goes beyond mere profit maximization. Instead, it calls for organizations to align their strategies with the broader social and environmental sustainability goals. This means actively seeking opportunities to create shared value - generating economic returns while addressing societal challenges such as poverty, inequality, and environmental degradation. This could involve developing inclusive business models for Philippine enterprises that engage and empower marginalized communities, investing in clean technologies and circular economy practices, or collaborating with government and civil society partners to advance the United Nations Sustainable Development Goals.
Quantum management also recognizes the power of human potential and the importance of creating workplaces that inspire and support people to bring their whole selves to work. In a world of increasing complexity and rapid change, the most successful organizations will be those that can tap into their employees' creativity, passion, and collective intelligence. This requires shifting from traditional command-and-control structures towards more agile, participatory, and purpose-driven cultures. For example, leaders showed humility during the COVID-19 pandemic, admitting they do not know everything. The vulnerability opened them up to becoming self-aware of their needs and stakeholders' insights. They understand the uncertainty in the business environment. Philippine business leaders can foster this by embracing servant leadership, promoting diversity and inclusion, and investing in their teams' continuous learning and well-being.
Another key aspect of quantum management is the ability to sense and respond to the changing needs and expectations of customers, partners, and other stakeholders. In an era of digital disruption and shifting social norms, organizations must be attuned to the evolving context in which they operate. This means engaging in continuous dialogue and co-creation with stakeholders, leveraging data and insights to anticipate trends and opportunities, and being willing to pivot and adapt business models as needed. For Philippine enterprises, this could involve using technology to enhance customer experiences, partnering with startups and social enterprises to drive innovation, or engaging in multi-stakeholder collaborations to address systemic challenges.
Ultimately, the success of quantum management in the Philippines will depend on the willingness of business leaders to challenge conventional thinking and embrace a new paradigm of value creation. This will require shifting from short-term financial gains towards long-term, sustainable growth and from a narrow focus on shareholders towards a broader commitment to all stakeholders. It will also require investment in new capabilities and partnerships and the courage to experiment and learn from failures.
Angelique C. Blasa-Cheng is an assistant professor of De La Salle University. She teaches corporate social responsibility and service management. Her research interests include sustainability and quantum management. angelique.blasa@dlsu.edu.ph